Help Center FAQ

No. VPNFL sign-up only asks for a username and a password — no email address is collected and no verification email is sent. You register from the sign-up page in the user panel: enter a username and password and you're done, then use the same credentials to log in, view your subscription, and manage your plan.

Because there's no email-based recovery, keep your username and password in a password manager; if you do forget them, contact support through the ticket form in the panel to verify your account.

After logging in to the user panel, the overview page shows your current plan status and subscription link, with a one-click copy button. The subscription link is not a server address itself — it's an index pointing to the route list: once imported, the client pulls the configuration for 110+ countries / 230+ routes and syncs the latest routes on every update.

Treat the link like account credentials: don't post it in public groups or share it as a screenshot.

The route list is maintained server-side; clients usually refresh it automatically every 6 to 24 hours, and you can also click Update Subscription in the client to sync immediately.

Switching devices does not require a new purchase: there's no limit on simultaneous devices, so just install the client on the new device and import the same subscription link — no need to sign out on the old one first.

Use the recovery option on the user panel login page and follow the prompts to verify your identity, then set a new password. If the self-service flow doesn't work — for example, you can't remember your username either — open a ticket in the panel with your registration date and most recent purchase, and support will help.

After a password reset, clients that already imported the subscription link don't need reconfiguring, but it's worth manually updating the subscription once in the client.

There's no limit on simultaneous devices. Phones, tablets, computers, and routers can all use the same account — you don't need a separate plan for a second device, and you won't be kicked offline for exceeding a device count.

Real-world performance depends mainly on the bandwidth of the route you pick and your local network quality; if several devices on one account are pushing heavy traffic at once, choose routes in different regions to spread the load.

First work out whether the proxy isn't taking effect or DNS isn't going through the proxy. Step one: open an IP check page and confirm the exit IP has changed to the route's location; if it hasn't, the system proxy switch is off or the client lacks system permissions.

Step two: check DNS — some clients use local DNS by default, so if you hit resolution errors, set DNS to resolve through the proxy and reconnect. Step three: switch to another route to verify; if the new route works, the original one may be under maintenance.

Most of the time the client's routing rules are excluding that app. There are three common rule types: direct, proxy, and reject. Some clients put apps popular in mainland China on the direct list by default, so they still use your local network when reaching overseas services.

The fix is to add the app or its domain to the proxy list in the client's rule settings, then restart the client so the rules take effect. Browser extensions and the system proxy can also fight over traffic when both are on — keep just one.

Between 20:00 and 23:00 is when cross-border links are most congested, and standard relay routes fluctuate noticeably. Switch to an IEPL dedicated route first — these run on private fiber channels and aren't affected by public internet congestion.

Next, check your local network: weak Wi-Fi signal, a router that hasn't been restarted in a long time, or someone else on the same network downloading can all amplify the stutter. If you've tried two or more routes and it's still slow, send the route name, time window, and client version through a ticket so it can be investigated.

Install a client from the App Store, open it, find the Subscription or Configuration section, paste in the subscription link you copied from the user panel, then save and update to see the route list.

The first connection on iOS triggers a system prompt to add a VPN configuration — you must tap Allow, or the connection won't be established. If the system says the configuration profile has expired or been removed, just import the subscription link again to restore it. You can also save the subscription link in Shortcuts to build a one-tap route switcher.

Check three things in order: first, whether the node selected in the client is actually connected rather than just toggled on; second, whether the system proxy or TUN mode is enabled — in system-proxy-only mode, some clients won't capture apps that ignore the system proxy; third, whether the browser has an extension that changes proxy settings.

If all three are fine, try disconnecting and reconnecting, or test another route. If the location shown on an IP check page doesn't match the route's actual region, trust the check page.

Direct routes connect straight from your location to an overseas node — the shortest path and low latency, but they travel over the public internet and are easily affected by peak-hour congestion. Relay routes send traffic to a relay entry point first and then out through a relay node: a longer path that avoids the most congested international exits, making them more stable than direct.

IEPL dedicated routes run on private fiber channels and don't share public bandwidth with other users — the most stable of the three, suited to long video meetings, large file transfers, and peak-hour use. For everyday browsing, start with direct and switch to dedicated when you see fluctuations.

Choosing by purpose works better than choosing by region: for streaming, pick regions with complete streaming-support labels; for AI tools, pick a route in the region where the service operates; for gaming, latency matters most, so pick the geographically closest region.

The route-type badges in the list are a useful stability guide — IEPL dedicated suits long connections, relay suits everyday browsing, and direct suits latency-sensitive short connections. When a region has several routes, test them one by one and save the most stable one in your client.

Rule out local issues first: make sure your broadband can handle the throughput, close other downloads on the same network, and test over Ethernet or 5GHz Wi-Fi. Then switch to an IEPL dedicated route in the client and try again — dedicated routes usually perform much better than relay during peak hours.

If it still buffers, check whether the player's resolution has been automatically dropped to 1080p and whether the streaming platform is throttling that region. Switching to a route in a different region also affects unblocking results and the maximum picture quality.

Latency is the time it takes data to make one round trip — the lower the number, the more responsive the interaction. Games and real-time voice are most sensitive to latency; web browsing and video playback tolerate it well and care more about stable bandwidth.

The latency shown in the route list is a measurement from your client to the node and changes with your local network, your ISP's exit, and the time of day — it isn't a fixed guarantee. It's only meaningful when comparing routes within the same region.

A single city usually hosts several routes of different types, each with its own exit and transport method. That way, when one route is under maintenance or congested, you can switch to another in the same region and keep going without a single point of failure interrupting you.

Route names in the client usually carry a type or number suffix; when switching, prefer another route in the same region — latency and unblocking results will be closest.

Monthly plans provide a fixed amount of data each month: ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB, reset monthly on your activation date — best for people who use it every day.

Data packs are one-time purchases that last until used up and never expire: ¥158/300GB, ¥358/1000GB, and ¥658/3000GB — best for business trips, travel, or occasional use, and nothing is wasted if you buy and set them aside. The two can be combined: top up with a data pack once your monthly plan data runs out.

Monthly plan data resets every month on your activation date. If you activated on the 5th, for example, your monthly allowance is restored on the 5th of each following month — it isn't calculated from the 1st of the calendar month.

The reset only affects the current month's available allowance, not any data pack balance you've purchased. Data packs don't follow the reset cycle: they last until used up and never expire.

When you upgrade, the amount you've already paid is prorated by remaining days and credited toward the new plan, so you only pay the difference — no double charging. After upgrading, your data allowance follows the new plan, and the reset date is recalculated with the upgrade day as the new activation date.

For downgrades or changes across billing cycles, describe what you need in a ticket first and support will suggest a specific option.

Submit a refund request in the user panel within 60 days of your first payment, or open a ticket, stating your order number and the reason. Once approved, the refund goes back through the original payment channel: Alipay and WeChat return to the original payment account, and USDT returns to the original address.

After the refund completes, the subscription on the account is deactivated at the same time, and any purchased data pack balance is handled as well. If your order is more than 60 days old, explain the situation in a ticket.

Alipay, WeChat, and USDT are currently supported — choose the corresponding channel on the panel's checkout page and scan the code or transfer.

The order status updates automatically once payment is complete; if it stays on Pending for a long time, first confirm the payment went through, then refresh the order page. If it still hasn't updated, submit the order number and payment receipt through a ticket and support will verify and confirm it manually.